THIS FALSE VIRUS
WARNING IS NOW RESOLVED
DOWNLOAD THE LATEST
VIRUS DEFINITIONS FOR AVG FREE AND YOU WILL NOT GET THE
WARNING BELOW
Read the email below
from AVG
If you have been directed to this page it
is because you have reported a virus on either our tutorial
DVD's or videos that you have downloaded from us. You have
probably experienced the warning shown below.
You can
be reassured that there is no virus present on any of our
disks or downloads and the problem is being caused solely
by your own virus software AVG Free.
AVG free is
picking up the start menu we create for our DVD's and downloadable
videos as a virus when it is NOT. As you probably
know, new virus definitions are downloaded to your computer
automatically by AVG to keep it up to date. Since around
the start of March the new virus definitions are clearly
in error and are showing the start.exe file that is our
DVD/download menu as a virus. This has happened before with
AVG where it identified another exe file as a virus when
is wasn't. They have been informed of the problems they
are causing and we are led to believe that it will be put
right in time as new virus definitions are downloaded to
your PC.
You may have
bought more than one DVD from us and found that one is OK
and one is identified by AVG as having this Trojan Horse
virus. The reason for this is that the menu system on our
later DVD's has been brought up to date and is different
from some of our older ones. It does not indicate that the
threat is real.
Solutions
1. Remove AVG free from your
computer and use another anti-virus software program like
Avast
and you will not then be told you have a virus when you
clearly do not. Avast is also free and was recently voted
the Number 1 top free AV software beating AVG by far. Just
click the link above for the Avast web site.
2. Leave AVG on your PC and
wait for the definition updates to put matters right. In
the meantime, you can bypass our menus and open videos directly
from the folders on the DVD or within the downloaded folders.
You can even copy the video folder and others like slide
shows and extras to your hard drive.
We apologize for the problems
you have experienced, but there is very little we can do
about it, given that the cause is AVG free. There is nothing
wrong with our DVD's or downloads at all and certainly no
virus present. All our DVD copying is done via a free standing
copier not connected to a PC in any way. A virus cannot
suddenly appear on a DVD master disk that was created months
ago and has not seen a PC since the day it was first created!
Latest position
as of 19th March 2008
Email from
AVG
Dear Sir/Madam,
Thank you for your email.
Unfortunately, the previous virus database might have detected
the
mentioned virus on some legitimate applications. We can
confirm that
it was a false alarm. We have immediately released a new
virus update
that removes the false positive detection on this file.
Please update
your AVG and check your files again.
If you need to restore deleted files from AVG Virus Vault
you can do
it this way:
- Open AVG Virus Vault (Start -> Programs -> AVG 7.5
-> AVG Virus
Vault).
- Locate the file that was incorrectly removed.
- Right click on it and choose the "Restore File(s)"
option.
We are sorry for the inconvenience.
Thank you for your cooperation. We appreciate it.
Best regards,
David Machac
AVG Technical Support
website: http://www.avg.com
mailto: support@avg.com
____________________________________________________
